FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the HOMSERS LLC FAQ page. Here you can find answers to the most frequently asked questions regarding our canvas wall art collections, ordering process, payments, shipping, returns, and customer care.
If you cannot find the information you need below, please contact our support team at support@homsersllc.com.
General Questions
What does HOMSERS LLC sell?
HOMSERS LLC specializes in premium canvas wall art and decorative artwork designed to enhance modern homes, apartments, offices, and creative spaces. Our collection includes modern abstract paintings, geometric prints, curated 3-piece gallery sets, vintage reproductions, and minimalist wall decor.
Where does HOMSERS LLC ship?
We currently ship orders to customers in the United States, Canada, and Türkiye. Shipping availability may vary depending on destination carrier logistics and package dimensions.
How can I contact HOMSERS LLC?
You can reach our customer support team directly by email at support@homsersllc.com or by phone at +14355625161. For questions regarding an existing purchase, please provide your order reference number.
Products & Artwork
What types of wall art do you offer?
Our curated catalog spans multiple decorative movements and formats, including:
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Modern abstract and geometric canvas art
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Bauhaus and contemporary exhibition prints
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Coordinated 3-piece canvas wall sets (triptychs)
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Minimalist and neutral botanical illustrations
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Vintage, retro, and heritage portrait art
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Large-scale statement canvas prints
What sizes are available?
Available dimensions vary by specific artwork. Sizing selections (ranging from compact accent pieces to large-format statement canvases) are clearly listed on each product page. Please select your desired dimensions before proceeding to checkout.
Are frames included?
Unless explicitly stated as framed in the product title and description, our canvas artworks are shipped as unframed, rolled canvas prints. This allows customers the flexibility to frame or stretch the canvas according to their personal interior preferences. Please check the individual product specifications for framing details.
Will the artwork colors match what I see on screen?
We make every effort to display true-to-life colors and textures across all product photography. However, slight variations in tone may occur due to differing monitor calibrations, screen brightness settings, mobile display profiles, and indoor lighting conditions.
Is the artwork ready to hang?
For unframed rolled canvas prints, framing or mounting hardware is not pre-installed. For items offering mounted or framed options, specific hanging details are indicated directly on the product page.
Ordering
How do I place an order?
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Browse our catalog and select your preferred canvas artwork.
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Choose your desired size and variation options.
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Click Add to Cart.
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Review your cart and proceed to Checkout.
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Enter your delivery address and payment details.
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Review your order summary and complete your purchase.
Can I change or cancel my order?
If you need to adjust or cancel an order, please email support@homsersllc.com immediately. We will make reasonable efforts to accommodate your request before the order enters production and fulfillment. Once an order has entered fulfillment or has been dispatched, changes or cancellations can no longer be processed.
Can I modify my shipping address after placing an order?
Please contact us as soon as possible if you identify an error in your delivery address. We will attempt to update the address before shipment. Once a package has been handed over to the courier, routing changes cannot be guaranteed.
How will I know my order was successful?
Upon completing checkout, an automated order confirmation will be sent to the email address provided. If you do not see it within a few minutes, please check your spam or junk folder, or contact support.
Payment
What payment methods do you accept?
Available payment methods are displayed securely at checkout. We accept major credit/debit cards and supported digital payment providers.
Is my payment information secure?
All transactions are processed through encrypted, industry-standard payment gateways. We never store full credit card numbers or sensitive payment authentication credentials on our servers.
When will my payment method be charged?
Your payment method is charged immediately upon order authorization and confirmation at checkout.
Shipping & Delivery
How long does order processing take?
Orders are typically processed, packed, and prepared for dispatch within 1–3 business days following payment confirmation. Processing times may vary slightly during holiday seasons or peak promotional periods.
What are the estimated delivery times?
Delivery timeframes begin once your parcel has been handed to the logistics carrier:
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United States: 3–8 business days
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Canada: 5–12 business days
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Türkiye: 2–7 business days
Note: Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Will I receive tracking information?
Yes. Once your parcel has been dispatched, an automated email containing your tracking link and tracking number will be sent to you. Please allow 24–48 hours for carrier tracking scans to update.
Can international shipments experience customs delays?
Yes. Shipments crossing international borders may undergo inspection or clearance by customs authorities. These regulatory procedures are outside our direct control.
Are customs duties and taxes included?
Unless explicitly stated otherwise at checkout, international customs duties, import tariffs, or clearance fees levied by destination countries are the responsibility of the recipient.
Returns & Refunds
Do you accept returns?
Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return under our Refund Policy. All returns require prior written authorization before dispatch.
What should I do if my artwork arrives damaged?
If your canvas arrives damaged during transit:
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Document the condition immediately by taking clear photos of the damaged artwork, the outer box, and the carrier shipping label.
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Email support@homsersllc.com within 48 hours of delivery with your order number and photo attachments.
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Our team will review the documentation and arrange an appropriate resolution or complimentary replacement.
What if I receive the wrong item?
Please notify us promptly at support@homsersllc.com with your order number and photos of the incorrect item. We will rectify the error swiftly.
When will I receive my refund?
Once an authorized return has been received and inspected at our return facility, approved refunds are credited back to your original payment method within 10 business days.
Customer Support
How can I contact customer support?
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Email: support@homsersllc.com
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Phone: +14355625161
What is your response time?
Our team aims to respond to all customer inquiries within 1–2 business days (typically within 12–24 hours on business days).
What details should I provide when contacting support?
To help us resolve your inquiry quickly, please include:
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Order reference number
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Full name used at checkout
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Contact email address
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Clear description of your request or issue
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Photographs (if reporting physical damage or delivery issues)
Artwork Care
How should I maintain and clean my canvas prints?
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Avoid displaying canvases in areas exposed to continuous direct sunlight, extreme humidity, or direct heat sources.
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Clean gently using a dry, soft microfiber cloth to remove surface dust.
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Never use abrasive cleaners, chemical sprays, or damp scrubbing sponges on printed canvas surfaces.
Corporate & Facility Information
This website and store are operated by HOMSERS LLC:
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Entity Name: HOMSERS LLC
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Store Domain: homsersllc.com
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Email: support@homsersllc.com
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Phone: +14355625161
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Business Registration Number: 2026-002075893
Legal Business Address (United States):
30 N Gould St Ste 43474
Sheridan, WY 82801
Product Shipping & Return Address (Türkiye):
5 NISAN MAH. 820. SK. NO 21 / 3 BAGLAR DIYARBAKIR 21080
Still Have a Question?
If you have additional questions that are not answered here, our customer care team is ready to help. Please reach out to support@homsersllc.com with your inquiry, and we will assist you promptly.