Shipping policy
SHIPPING POLICY
Last Updated: September 12, 2026
At HOMSERS LLC, we are committed to providing a reliable and transparent shipping experience for every order. We ship our canvas wall art and painting products to customers in the United States, Canada, and Türkiye.
1. Order Processing
Orders are typically processed, packaged, and prepared for shipment within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high order volume, holidays, promotions, or circumstances beyond our control, processing times may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
2. Shipping Destinations
We currently ship orders to:
* United States
* Canada
* Türkiye
Shipping availability may vary depending on the product, destination, and applicable carrier restrictions.
3. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and shipped:
* United States: Approximately 3–8 business days
* Canada: Approximately 5–12 business days
* Türkiye: Approximately 2–7 business days
These delivery estimates are provided for guidance only and are not guaranteed. Delivery times may be affected by carrier delays, customs clearance procedures, weather conditions, statutory holidays, incorrect or incomplete shipping information, or other circumstances outside our control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the destination, package dimensions, weight, and selected carrier method.
Any applicable shipping charges will be clearly presented before the customer completes the purchase.
5. Tracking Information
When tracking is available for an order, customers will receive shipping and tracking details by email once the package has been dispatched.
Tracking information may take 24–48 hours to become active after the carrier receives and scans the parcel.
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
HOMSERS LLC is not responsible for delays caused by customs authorities or for any import-related charges imposed by destination authorities.
Customers are responsible for complying with the applicable import regulations of their country.
7. Delayed or Lost Shipments
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service and operating conditions.
If your order appears to be significantly delayed, please contact us at: support@homsersllc.com
We will make reasonable efforts to assist you and coordinate with the shipping carrier to locate the shipment.
However, HOMSERS LLC cannot guarantee exact delivery dates and is not responsible for delays caused by carriers, customs authorities, weather, natural events, strikes, or other circumstances beyond our reasonable control.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.
9. Damaged Packages
All artwork and canvas items are securely packed before dispatch. If your package arrives visibly damaged, please document the condition of both the outer packaging and the artwork by taking clear photographs.
Please contact us at support@homsersllc.com as soon as possible with your order number and photographs so that we can review the issue and arrange a replacement or appropriate resolution.
10. Shipping Restrictions
Certain products or destinations may be subject to carrier restrictions or applicable trade regulations. We reserve the right to cancel or decline an order when shipping to a particular destination is not reasonably possible.
11. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
HOMSERS LLC
Email: support@homsersllc.com
Phone: +14355625161
Legal Business Address:
30 N Gould St Ste 43474
Sheridan, WY 82801
Product Shipping & Return Address:
5 NISAN MAH. 820. SK. NO 21 / 3 BAGLAR DIYARBAKIR 21080