Warranty Policy

WARRANTY POLICY

Last Updated: September 12, 2026

At HOMSERS LLC, we are committed to providing high-quality canvas wall art, paintings, and decorative home decor products to our customers. We carefully inspect, print, and package our products to provide a reliable and satisfying shopping experience.

This Warranty Policy explains the warranty coverage available for eligible products purchased from our online store (homsersllc.com).

This Warranty Policy is separate from our 30-Day Return & Refund Policy. Our 30-day return period applies according to the terms of our Refund Policy, while this Warranty Policy addresses manufacturing defects, material flaws, and other covered product defects.

Nothing in this Warranty Policy is intended to limit or exclude any mandatory consumer rights or statutory warranties that may apply under the laws of the customer's country or jurisdiction.

Warranty Coverage

Unless otherwise stated on the applicable product page, HOMSERS LLC provides limited warranty coverage against manufacturing defects and workmanship issues that affect the normal display, structural integrity, or intended aesthetic function of an eligible canvas product.

Warranty coverage begins on the date the product is delivered to the customer.

If a product is determined to have a manufacturing defect covered by this Warranty Policy, we may, depending on the circumstances and product availability, offer a replacement, replacement canvas, refund, store credit, or another appropriate resolution.

What Is Covered

Subject to the terms of this policy, warranty coverage may include:

  • Manufacturing defects in the canvas fabric or print coating

  • Severe printing misalignments, ink banding, or pigment defects present upon arrival

  • Structural flaws or material defects present when the product is delivered

  • Incorrect products or dimensions received that do not match the order confirmation

  • Missing components or panels from multi-piece canvas sets

  • Defects that prevent the product from being displayed or used for its intended purpose

All warranty claims are subject to review and verification by our customer support team.

Artwork and Canvas Variations

Our products are produced using specialized canvas fabrics, archival spray inks, and protective finishes.

Minor variations in color hue, texture, finish, dimensions (tolerances within normal manufacturing margins), or border trims may occur during standard production processes.

Differences caused by monitor or screen settings, mobile display profiles, room lighting conditions, photography, or natural characteristics of canvas materials are not considered manufacturing defects.

What Is Not Covered

This Warranty Policy does not cover damage or issues resulting from:

  • Normal wear and tear over time

  • Accidental damage, tears, punctures, or impacts occurring after delivery

  • Drops, mishandling, or breakage caused during personal framing or hanging

  • Improper installation, mounting, or stretching on personal frames

  • Improper storage in damp, unventilated, or extreme environments

  • Exposure to excessive moisture, water, direct rain, or steam

  • Prolonged exposure to intense direct sunlight causing natural UV degradation over years

  • Exposure to extreme heat, open flames, or unsuitable environmental conditions

  • Unauthorized modifications, cuts, repainting, or alterations

  • Damage caused by abrasive cleaning tools, chemical sprays, solvents, or damp scrubbing

  • Cosmetic changes that do not affect the normal use or display of the product

  • Failure to follow standard artwork care instructions

The warranty does not cover damage resulting from circumstances that are not attributable to a manufacturing defect or workmanship flaw.

30-Day Returns

Our store offers a 30-day return period in accordance with our standard Refund Policy.

The 30-day return period and this Warranty Policy serve different purposes. Customers who wish to return an eligible product within the applicable 30-day return period should review our Refund Policy for complete information regarding return eligibility, conditions, return shipping, and refunds.

A warranty claim may apply to a manufacturing defect even when the customer's 30-day return window has expired, subject to the terms of this Warranty Policy and applicable law.

Damaged Shipments

If your package arrives visibly damaged during transit, please contact us within 48 hours after delivery.

To help us evaluate the issue promptly, please provide:

  • Order number

  • Clear photographs of the damaged canvas or artwork

  • Photographs of the external shipping box or tube

  • Photographs of the shipping label on the package

  • A brief description of the issue

We will use this information to determine whether the issue resulted from shipping transit damage, a manufacturing defect, or carrier handling.

Incorrect or Defective Products

If you receive an incorrect product or believe that your canvas artwork has a manufacturing defect, please contact us at: support@homsersllc.com

Please include your order number and relevant photographs or video documentation that demonstrates the defect. We will review the information provided and determine the appropriate resolution in accordance with this Warranty Policy.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our Customer Support team by email. Please provide:

  • Full name

  • Order confirmation number

  • Email address used when placing the order

  • Detailed description of the defect or issue

  • Date the issue was discovered

  • Clear photographs or videos illustrating the problem

  • Any other relevant information requested to evaluate the claim

Providing complete details allows us to review and process your request without delay. Please do not send any items back to our facilities without prior written instructions and return authorization from HOMSERS LLC.

Warranty Review & Resolution

After receiving a warranty request, our team will inspect the documentation provided. We may request additional photographs or verification if necessary to confirm coverage under this policy.

If the claim is verified and approved, we may provide an appropriate resolution, which may include:

  • A complimentary replacement of the product

  • Replacement of an affected individual panel (for multi-piece sets)

  • Full or partial refund

  • Store credit

  • Another mutually agreed resolution

The available resolution depends on product availability, transit feasibility, and applicable regulations.

Replacement Products

If a replacement is approved, we will dispatch the identical canvas artwork originally ordered. If the original design or size has been discontinued or is no longer available, we will offer a comparable alternative of equal value or issue a refund.

Proof of Purchase

Proof of purchase (order number or email confirmation) is required to validate any warranty claim. Warranty coverage applies exclusively to orders placed directly through the official HOMSERS LLC online store (homsersllc.com).

Limitation of Warranty

To the maximum extent permitted by applicable law, this Warranty Policy applies only to eligible products and covered manufacturing defects described above.

Nothing in this policy excludes, restricts, or limits any statutory consumer guarantee, legal warranty, or consumer rights under applicable local jurisdictions that cannot lawfully be excluded.

Changes to This Warranty Policy

HOMSERS LLC reserves the right to update or modify this Warranty Policy from time to time. Any changes will become effective immediately upon being published on this page.

Contact Information

Company Name: HOMSERS LLC

Founder: Ibrahim Topuz

Store Domain: homsersllc.com

Customer Support Email: support@homsersllc.com

Customer Care Phone: +14355625161

Business Registration Number: 2026-002075893

Legal Business Address (United States):

30 N Gould St Ste 43474

Sheridan, WY 82801

Product Shipping & Return Address (Türkiye):

5 NISAN MAH. 820. SK. NO 21 / 3 BAGLAR DIYARBAKIR 21080