Support Policy
SUPPORT POLICY
Last Updated: September 12, 2026
At HOMSERS LLC, we are dedicated to providing reliable, timely, and professional customer support to guarantee a smooth and satisfying shopping experience. Our customer care team is available to assist you with inquiries regarding our canvas wall art collections, order status, shipping, tracking, returns, and any general questions you may have.
Customer Support Scope
You can contact our support team for assistance with:
-
Product specifications, dimensions, canvas material, and frame inquiries
-
Order confirmation, status updates, and order-related questions
-
Shipment status and parcel tracking details
-
Delivery exceptions, transit delays, or carrier issues
-
Return eligibility, return authorization, and refund processing
-
Damaged, defective, or incorrect items received
-
Payment verification and checkout assistance
-
General inquiries regarding our store and policies
How to Contact Us
For prompt assistance, you may reach our team through our official support channels:
-
Email: support@homsersllc.com
-
Phone: +14355625161
When contacting us regarding an existing order, please include your order reference number, your full name, and a brief description of your inquiry. This allows our team to locate your records immediately and resolve your request without delay.
Response Time
We aim to respond to all customer inquiries within 1 to 2 business days (typically within 12–24 hours on business days).
Please note that response times may take slightly longer during weekends, statutory public holidays, major promotional events, or periods of unusually high inquiry volume. Inquiries are handled strictly in the order they are received.
Order Inquiries & Modifications
If you need to make corrections to your shipping address or have questions about an order you recently placed, please contact us immediately. Because we process orders promptly to ensure swift delivery, modifications can only be applied before the order enters the fulfillment and shipping stage.
Shipping & Delivery Support
If you encounter transit issues—such as delivery delays, tracking scan gaps, or an undelivered parcel marked as completed—please notify our support team. We will coordinate directly with logistics carriers to trace your shipment.
Please understand that delivery timeframes may be influenced by national holidays, severe weather conditions, customs processing, or regional postal carrier bottlenecks outside of our direct control.
Returns & Refund Assistance
If you wish to request a return or inquire about a refund, you must contact us at support@homsersllc.com prior to returning any merchandise.
Our team will evaluate your request under our Refund Policy and provide authorized return instructions. Please do not send any items back to our facilities without prior authorization and official return documentation from HOMSERS LLC, as unauthorized shipments cannot be tracked or accepted.
Damaged or Defective Canvas Prints
Every canvas print is inspected and securely packed before dispatch. In the rare event that your product arrives defective or damaged during transit:
-
Contact us within 48 hours of receiving your package.
-
Provide your order number and clear digital photographs showing the damaged product, the packaging, and the shipping label.
-
Our customer service team will inspect the case and arrange a suitable resolution, such as an immediate complimentary replacement.
General Inquiries & Art Guidance
For general questions regarding sizing, interior styling recommendations, or inquiries not associated with an existing purchase, you are always welcome to email us. We are delighted to help you find the right artwork for your space.
Corporate & Contact Information
Company Name: HOMSERS LLC
Store Domain: homsersllc.com
Email: support@homsersllc.com
Phone: +14355625161
Business Registration Number: 2026-002075893
Company Address (United States):
30 N Gould St Ste 43474
Sheridan, WY 82801
Fulfillment & Returns Address (Türkiye):
5 NISAN MAH. 820. SK. NO 21 / 3 BAGLAR DIYARBAKIR 21080